hands on keyboard The ReferNET Direct Service Provide Interface (DSI) is a secure Internet-based application permitting authorized service providers access to specifically targeted consumer and referral information within a selected date range.

ReferDSI system permits the provider to view consumer referral information, add comments, and input referral status or action. Information submitted by all providers for the specific consumer contact need is immediately available for viewing by the customer’s call center staff and by authorized providers that received referrals within the contact.

Some of the benefits of the ReferDSI system:

  • Service providers view referrals made to their agency from ReferNET I&R call centers to better coordinate activities between the I&R Center and the Service Provider
  • Service providers may view data forms collected by the referring call center, reducing duplicate data collection and insuring data consistency
  • Data entered in Refer DSI is immediately available in the ReferNET call center system providing additional client tracking data to the I&R Center